Crone Fest Ltd Cancellation & Refund policy

 
This Cancellation and Refund Policy forms part of your Booking Terms & Conditions.

If You Cancel

If you cancel your booking, the following charges will apply based on the number of days before the start date of your holiday:

- 70 days or more before the start date
A full refund of all payments made will be issued, minus the non-refundable deposit.
- 40–69 days before the start date
The non-refundable deposit will be retained. Of any additional payments received, 50% will be refunded and 50% retained as a cancellation charge, subject to applicable statutory rights.
- Less than 40 days before the start date
No refund will be given.

Important Notes
- The deposit is normally non-refundable where the traveller cancels, subject to applicable statutory rights.
- Cancellation charges are calculated based on the total holiday price, not the amount paid at the time of cancellation.
- Cancellation will take effect from the date we receive written notice from you (email is acceptable).
- Any refund due will be processed without undue delay and within the timeframe required by applicable law. Where required under the Package Travel Regulations, refunds will be made within 14 days of termination of the package contract.

Where cancellation charges do not fully cover non-recoverable costs already committed on your behalf, we may retain an amount to cover those specific costs, provided they are reasonable and can be evidenced.
 
 
Transferring Your Booking
You may transfer your booking to another suitable person (as outlined in the Terms & Conditions), provided that:
- We receive reasonable notice in advance
- The replacement traveller meets all booking requirements
- Any additional costs arising from the transfer are paid in full

Travel Insurance
Travel insurance is a required condition of booking that includes cover for cancellation, including unforeseen circumstances.

Our Commitment
We understand that plans can change. This policy is intended to be fair while protecting the viability of a small-group experience where arrangements and costs are committed in advance. We will always seek to apply our cancellation terms reasonably and transparently, in accordance with applicable law.