Terms & Conditions

Crone Fest® Ltd - Terms & Conditions    
 
1. Who We Are
Crone Fest Ltd is a UK-registered company that designs and delivers small-group, boutique holiday experiences in Scotland. When you book with us, you are purchasing a complete package holiday which we organise and deliver directly.
 
2. Your Booking
Your booking is confirmed when we receive your deposit and send written confirmation.
By booking, you confirm that:
·      You are over 18
·      You accept these Terms & Conditions
·      You are booking for yourself and any named travellers
·      The person making the booking is responsible for ensuring all travellers in the booking have read and accept these Terms & Conditions
 
3. What Your Package Includes
Your package includes the services listed in your booking confirmation, typically:
·      Private bedroom accommodation in a shared property
·      Use of shared living spaces (kitchen, lounge, etc.)
·      Group transport during the stay (shared vehicles)
·      A mix of hosted meals, self-catering, and organised experiences
·      Pick-up and drop-off at a hotel near the Edinburgh Airport (as specified)
·      An afternoon tea at a local castle
·      A digital portrait of yourself and a digital photo book of our time together
 
Anything not listed is not included (for example: flights, personal expenses, optional extras).
 
4. Nature of the Experience
This is a small-group, shared experience. By booking, you understand and accept that: 
·      You will be part of a group (typically 10–14 women)
·      Some activities and travel are coordinated as a group
·      Flexibility and cooperation are part of the experience
 
5. Group Transport & Driving
Transport during the trip is provided through fully insured shared vehicles.
·      Cars will typically travel with a minimum of 3 people, unless otherwise agreed.
·      Guests may volunteer to drive but are not obliged to volunteer to drive.
·      Any guest who drives must hold a valid driving licence, have a valid credit card in their name and be legally permitted to drive in the UK.
·      Drivers must follow all road traffic laws and agreed safety guidelines
·      We reserve the right to approve or decline any guest driving participation for safety reasons. We are responsible for organizing transport as part of the package, but guests are expected to act responsibly within that shared system.

All hire vehicles will be appropriately insured for their intended use, and only drivers who meet the hire company's eligibility requirements and are authorised under the relevant insurance will be permitted to drive.
 
6. Payment
·      A deposit of £250 is required to secure your place. The deposit forms part of the total holiday price and is normally non-refundable where the traveller cancels, subject to applicable statutory rights and the Cancellation & Refund Policy.
·      Remaining payments are due as outlined in your booking confirmation
·      If payments are not made when due, we may cancel your booking after providing written notice and a reasonable opportunity to make the outstanding payment.

Crone Fest® Ltd is currently arranging financial insolvency protection in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018. We intend to provide this protection through a trust arrangement administered by Repayd. Full details of the protection arrangements will be provided once they have been finalised and are operational.

7. Price Changes
 The holiday price confirmed at the time of booking is fixed and will not be increased after your booking is confirmed.
 
Subsequent fluctuations in Crone Fest Ltd's operating costs, whether increases or decreases, will not alter the agreed holiday price.
 
This does not affect your statutory right to an appropriate price reduction or other remedy where services are not provided as agreed or where changes to the package give rise to such a right under applicable law.
 
8. Changes by You
If you need to make changes:
·      We will do our best to help
·      Not all changes are possible
·      Additional costs may apply

You may transfer your place to another suitable person if:
·      We are given reasonable notice
·      They meet all requirements (must be a woman over 50 years of age)
·       Any transfer costs must be reasonable, reflect actual costs incurred, and be supported by evidence if requested.
 
9. Cancellation by You
·      Additional charges may apply depending on timing
The Cancellation Policy forms part of these Terms & Conditions.  Cancellation charges are set out in our Cancellation Policy.
 
10. Changes or Cancellation by Us
Crone Fest Ltd will make every reasonable effort to deliver your holiday as described in your booking confirmation. Occasionally, minor changes may be necessary. We may make changes that do not significantly affect your holiday and will notify you in writing.
 
Significant Changes
If it becomes necessary for us to make a significant change to an essential part of your package before departure, we will notify you in writing, explain the proposed changes, and outline your options. You may accept the revised arrangements, accept a suitable alternative package if offered, or cancel your booking without a cancellation charge and receive a full refund.

We will provide a reasonable deadline for your response and explain what happens if you do not reply. If we receive no response, we will contact you again before taking any decision to cancel your booking.

If the revised arrangements or alternative package are of lower quality or cost, an appropriate price reduction will be provided.

Minimum Number of Guests
A minimum of 10 paying guests is required for a Crone Fest holiday to proceed.
 
If fewer than 10 paying guests are booked, Crone Fest Ltd reserves the right to cancel the holiday. For holidays lasting more than six days, we will notify affected guests in writing at least 30 days before the scheduled start date.
 
In these circumstances, all payments made towards the package will be refunded in full within 14 days of cancellation. No additional compensation will be payable.
 
Cancellation by Crone Fest Ltd

If Crone Fest Ltd cancels your holiday for reasons other than insufficient guest numbers or unavoidable and extraordinary circumstances, you will receive a full refund within 14 days. Additional compensation may be payable where required by law.

Where cancellation is necessary because unavoidable and extraordinary circumstances prevent us from delivering the holiday, we will notify you without undue delay before departure and provide a full refund within 14 days. Additional compensation will not be payable in these circumstances.

Nothing in this section affects your statutory rights under the Package Travel and Linked Travel Arrangements Regulations 2018.

11. Our Responsibility
Crone Fest Ltd is responsible for the proper performance of all travel services included in your holiday package, whether provided directly by us or by suppliers acting on our behalf.

If a service is not delivered as agreed, please notify us as soon as reasonably possible so that we have an opportunity to resolve the problem.
 
We will take appropriate steps to remedy problems within a reasonable time and, where necessary and possible, provide suitable alternative arrangements.
 
Where services are not provided as agreed, you may be entitled to an appropriate price reduction, compensation, or other remedies under applicable law.
 
Compensation for damages may not be payable where the problem is attributable to the traveller, an unforeseeable or unavoidable act of a third party unconnected with the package services, or unavoidable and extraordinary circumstances.
 
Nothing in these Terms & Conditions excludes or limits any liability or statutory rights that cannot lawfully be excluded or limited.
 
12. Events Beyond Our Control

Occasionally, events beyond our control may affect the delivery of your holiday. These may include severe weather, natural disasters, significant transport disruption, public health emergencies, or serious safety and security incidents.

Where such circumstances arise, Crone Fest Ltd will take reasonable steps to minimise disruption, keep affected travellers informed, and provide appropriate assistance.
 
If unavoidable and extraordinary circumstances prevent us from delivering your holiday before departure, we may cancel the package and provide a full refund within 14 days, without additional compensation, as permitted by law.
 
If such circumstances arise during your holiday, we will work to provide suitable alternatives or assistance where required.
 
These circumstances do not remove our obligations to provide refunds, appropriate price reductions, assistance, or other remedies where required by the Package Travel and Linked Travel Arrangements Regulations 2018.
 
13. Assistance if You Need Help
If you are in difficulty during your trip, we will assist with:
·      Accessing medical help
·      Alternative travel arrangements
·      Communication and support

We may charge a reasonable fee for assistance where the difficulty has been caused intentionally or negligently by the traveller, as permitted by applicable law.
 
Your payments are protected in line with UK Package Travel Regulations. Crone Fest Ltd's financial protection arrangements are being finalised, and full details — including the applicable protection scheme and how to make a claim — will be confirmed in writing and set out in your booking confirmation.
 
15. Travel Insurance
Travel insurance is a condition of booking, and you are required to obtain and maintain appropriate travel insurance for the full duration of your trip.
Your travel insurance should provide, at a minimum:
cancellation and curtailment;
emergency medical expenses and repatriation; and loss, theft or damage to personal belongings and baggage.
 
You are responsible for ensuring that your insurance provides adequate cover for your individual circumstances, including any pre-existing medical conditions where applicable.
 
If you choose not to obtain appropriate travel insurance, you accept responsibility for any loss, expense or cost that could reasonably have been covered by such insurance.  Crone Fest Ltd will not be responsible for such uninsured losses, except where Crone Fest is legally responsible for the loss under these Terms and Conditions or applicable law.
 
Your obligation to obtain travel insurance does not affect any rights you may have against Crone Fest Ltd under these Terms & Conditions or applicable law.
 
16. Behaviour & Group Respect
This is a shared, supportive environment.
We reserve the right to take appropriate action, including requiring a traveller to leave the experience, where their behaviour seriously compromises the safety, wellbeing or enjoyment of other guests, or involves serious misconduct or damage to property.
 
Where removal becomes necessary, any financial consequences will be assessed in accordance with applicable law, taking into account the circumstances and any losses incurred.
 
17. Complaints
If you have a problem: 
·      Tell us immediately during the trip
·      If unresolved, write to us within 28 days of your return
This request does not affect any statutory rights or legal remedies available to you.
 
18. Data Protection
We only use your personal information to manage your booking and deliver your experience, in line with UK data protection laws.
 
19. Governing Law
These Terms & Conditions are governed by the law of Scotland.  Nothing in these Terms & Conditions affects any mandatory consumer protection rights that may apply to you under the law of your country of residence.
 
Plain-English Summary
·      You are booking a fully organised, small-group holiday experience.
·      We are responsible for delivering what we promise.
·      You are protected under UK travel regulations.
·      This is a shared, cooperative group experience—not an impersonal hotel stay.
·      If something goes wrong, tell us—we’ll fix it as best we can.